Refund policy

REFUND POLICY 
Just return the item(s) within 14 days beginning on the day after the day you receive the goods in a new and unused condition.

All returned clothing must be returned in the same condition as you received it in. All labels, swing tags, and hanging tape must be attached to the garment for us to issue a full refund. If items are returned without these, with marks, or in any condition that does not reflect the original state in which they were sent, we will not accept your garment back, and no refund will be issued to you.

ATT:

When ordering from outside of the U.K. and Taxes & Duties are NOT included within the prices shown online. Diva will not refund you the cost of the sales taxes and duties or your shipping costs.

The goods are your responsibility until they reach our warehouse. We recommend that you use a postal service that insures you for the value of the goods and allows you to track your parcel. The cost of returning the item/s to us is your responsibility and will not be reimbursed by Diva. Keep your certificate of the postage safe as you will need this as your proof of return. Refunds will be issued upon receipt and will take up to 10 working days to be processed once we have received your item(s) back. 

In order to return an item you are required to complete the enclosed returns form. Failure to do so will result in a delay of up to 30 days in processing your return. 

We will not make refunds to a third party.

The outbound postal costs will not be refunded when item/items are returned.

SHIPPING & RETURNS
RETURNS
A MESSAGE TO ALL OUR EU CUSTOMERS:
The UK has left the EU and this means that various changes have
been made to the way we process our orders from EU countries.
The good news is that we still operate as usual with the website offering full
functionality, in other words you can still buy your Diva dresses and separates from us!
The prices you see on the website are minus VAT tax, so this means you will be paying 20% less for your items. The fixed cost of carriage will remain the same.
EU customers are responsible for all import duties, customs and local sales taxes levied by their country. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be.
The shipping company will contact you once your item(s) are in customs to let you know the cost. This may delay your delivery time as goods held at customers will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes on your order we reserve the right to charge any additional costs incurred by Diva Catwalk to your account.

PLEASE NOTE 
Delivery dates and periods are not guaranteed even where the delivery date has been confirmed. We will therefore not be liable for any losses of any nature whatsoever that you may suffer as a result of late delivery. We and the carriers we use will of course make all reasonable efforts to deliver on a confirmed delivery date. Delivery may be delayed by circumstances outside our / the carrier's control such as adverse weather and traffic conditions. You cannot cancel the whole or any part of your order because it is not delivered within any estimated or confirmed delivery period or on a confirmed delivery date. Where this occurs, we or the carrier will contact you to arrange a suitable alternative delivery date. Postage for initial orders are not covered by DIVA and are non refundable, this cost must be covered by the customer and will be included in the total of their order when checking out.

EXCHANGE 
Just return the item(s) within 14 days beginning on the day after the day you receive the goods for an exchange. You will not be charged for your first exchange but charges apply for subsequent exchanges.
As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be despatched within 7 working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.

RETURN ADDRESS:
(Not open to public)

Unit 10, Manor Fm Business Park Rotherfield Peppard, Henley-on-Thames, Oxon, RG9 5LA, U.K.

If you would like to receive any further information on our returns policy please email us at sales@divacatwalk.com