Shipping & Returns

(Covid-19)

 

These last few weeks have been completely unprecedented.

As the situation has continued to develop faster than anyone could anticipate, we have constantly re-evaluated what this should mean for Diva Catwalk.

We are continuing to navigate this situation together, and would like to thank you all for your continued support.

As always, we are committed to serving you on divacatwalk.com. In order to make your shopping experience as worry-free as possible, we have made some updates: 

·   We are currently offering flexible returns on all divacatwalk.com orders to your home.

·   We have extended our returns policy from 14 to 180 days (6 months) for online purchases, accepting any unused items with original tags.

We’re sorry for the inconvenience and hope that you can bear with us during this difficult time. If you need us, we’re still open at divacatwalk.com.

 

Thank you for your continued loyalty.

Diva Team

 

 

RETURNS

All unworn items may be returned risk-free within 14 days of receiving your order.

EXCHANGE 

Just return the item(s) within 14 days beginning on the day after the day you receive the goods for an exchange.

SHIPPING

Delivery times given below are from the date of the despatch:

Courier (UK Mainland 3-5 days)	3 to 5 working days	£4.50
Courier (UK Mainland)	Next Working Day*	£6.50
Courier (Northern Ireland, Isle of Man & Scottish Islands) Courier (Northern Ireland) Courier (Republic of Ireland) Courier (Republic of Ireland)	3-6  working days 2-3 working days 3-6 working days 2-3 working days	£7.55 £14.00 £8.50 £14.00
EU Courier Service**	2-5 working days	£14.00
USA & International delivery per order**	5-10 working days rate for US $ rate for Australian $ rate in Euros	£19.95 24.66 USD*** 37.05 AUD*** 22.44 EUR***
Other Countries & Overseas Countries**	5-15 working days rate for US $	£19.95 24.66 USD***

 

*UK next working day delivery applies to orders in stock placed before 1pm, Monday - Friday (excluding bank holidays and Weekends).

**Please note that the quoted prices for overseas deliveries are for a minimum weight and will vary according to size of order.

***Please note exchange rate prices may fluctuate slightly depending on currency exchange.

UK DELIVERY 
Your goods will be dispatched the day you place the order and should arrive at your delivery address according to the selected delivery option. Orders will require a signature on receipt. If you are not at the address at the time of the delivery a courier will leave a contact card with the information about the redelivery time as well as options for collection from the local depot. 

USA & INTERNATIONAL DELIVERY 
All USA, EU and Overseas deliveries should be made within the time frame specified above. Some countries may experience delays due to customs clearance which is beyond our control. All shipments outside the UK may be subject to import duties and taxes, which are levied once shipment reaches your country and are not included in your invoice from Diva. We have no control over these charges and they must be borne by you. All International deliveries will require a signature on receipt.

WHAT IF ITEMS I'VE PURCHASED ARE OUT OF STOCK? 
In the event that an item/s is out of stock after the order has been placed we will contact you via email or phone. You can cancel the order, claim an alternative or request remaining item/s from your order (if applicable) to be sent. If you are happy to wait for your order we will aim to despatch out of stock items within 7 working days of the order being placed.

HOW CAN I CANCEL OR CHANGE AN ORDER? 
Please email at sales@divacatwalk.com on the day you place the order. You will receive an email confirmation once the order has been changed or cancelled. However, if you have already received an email confirming the despatch we will be unable to cancel or change the order.

WHAT IF MY PARCEL HASN’T ARRIVED YET? 
Please allow up to 5 working days from the expected delivery date. In the unlikely event of your order not arriving, email us at sales@divacatwalk.com and we will investigate the issue with the courier company. You will be informed on the progress via email.

CAN I CHANGE THE DELIVERY ADDRESS ONCE DESPATCHED? 
If you wish to change the delivery address please contact us by email as soon as you have received the despatch confirmation email. If we do not receive an email before the despatch we cannot guarantee that the address will be changed. Once the goods have left our warehouse you will be subject to a £7.50 charge if you wish to change the delivery address.

PLEASE NOTE 
Delivery dates are not guaranteed even where the delivery date has been confirmed. We will therefore not be liable for any losses of any nature whatsoever that you may suffer as a result of late delivery. We and the carriers we use will of course make all reasonable efforts to deliver on a confirmed delivery date. Delivery may be delayed by circumstances outside our / the carrier's control such as adverse weather and traffic conditions. You cannot cancel the whole or any part of your order because it is not delivered within any estimated or confirmed delivery period or on a confirmed delivery date. Where this occurs, we or the carrier will contact you to arrange a suitable alternative delivery date.