Please refer to Size Guide on each individual product and also check our Fabric Guide.
Style number 4513
How To Measure Yourself
Please refer to Size Guide on each individual product and also check our Fabric Guide.
FAQ's
DO I NEED TO REGISTER BEFORE I CAN PLACE AN ORDER? I AM HAVING PROBLEMS USING YOUR SITE.
SHIPPING & RETURNS: A MESSAGE TO ALL OUR EU CUSTOMERS The good news is that we still operate as usual with the website offering full
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The same process should be followed whether you want a refund or exchange.
To initiate the return process, please follow these steps:
1) Complete the "Returns Form" that you would have received physically with your order.
(You can also download a copy of our returns form by clicking HERE)
Specify on the form whether you prefer a REFUND or an EXCHANGE for each item and the reason why you want to return your item(s) to us.
2) For the return, you can re-use our packaging or use your own. Place the item(s) and the completed returns form inside the package. Label the package with the word "RETURN" and send it to the below address:
DIVA,
Unit 10,
Manor Fm Business Park,
Rotherfield Peppard,
Oxfordshire,
RG9 5LA,
United Kingdom
Please note that we do not provide return labels. You can create one by hand, using our return address and adding the word "RETURN" visibly on the outside of the package.
3) You can use any courier service; shipping costs are your responsibility.
Please use a tracked or insured service. If your returned parcel is lost or damaged DIVA will not be able to issue you a refund.
4) Once we receive your return, our Returns and Refunds Department will inspect it, and you will be notified via email of it's receipt and whether it has been accepted or not.
5) If you have requested a refund, please note that the process may take up to 10 working days to be processed by our team.
6) If you have requested an exchange, specify the style, colour, and size of the desired item. Note that for exchanges within the UK, the first exchange is free.
ATT:
When ordering from outside of the U.K. and Taxes & Duties are not included within the prices shown online. Diva will not refund you the cost of the sales taxes, duties or your shipping costs.
SHIPPING & RETURNS: A MESSAGE TO ALL OUR EU CUSTOMERS
The UK has left the EU and this means that various changes have been made to the way we process our orders from EU countries.
The good news is that we still operate as usual with the website offering full functionality, in other words you can still buy your Diva dresses and separates from us!
The prices you see on the website are minus VAT tax, so this means you will be paying 20% less for your items. The fixed cost of carriage will remain the same.
EU customers are responsible for all import duties, customs and local sales taxes levied by their country. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be.
The shipping company will contact you once your item(s) are in customs to let you know the cost. This may delay your delivery time as goods held at customers will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don't choose to pay the import taxes on your order we reserve the right to charge any additional costs incurred by Diva Catwalk to your account.
Republic of Ireland: